Data Protection
At pn999, your privacy is treated as a core obligation — not an afterthought. This Privacy Policy explains exactly what personal data pn999 collects from Pakistani players, why it is collected, how it is stored and protected, who it may be shared with, and what rights you hold as a data subject. Please read this document carefully alongside the pn999 Terms and Conditions.
Our Privacy Commitments
These six principles summarise how pn999 approaches data privacy. They sit alongside the full Privacy Policy below — all players should read the complete document for the authoritative statement of our practices.
pn999 applies SSL encryption across the entire platform. All personal and financial data transmitted between your device and pn999 servers is encrypted in transit. Data at rest is stored using industry-standard security protocols and access is restricted to authorised personnel on a strict need-to-know basis.
pn999 does not sell, rent or trade your personal information to unaffiliated third parties for their own marketing purposes. Your data is shared only with regulated service providers who help pn999 deliver platform services — and only to the extent necessary for that specific purpose.
pn999 operates on a data minimisation principle. We collect only the personal information that is genuinely necessary to register your account, verify your identity, process payments, provide customer support and meet our compliance obligations. We do not collect data speculatively.
As a pn999 account holder, you hold specific rights over your personal data — including the right to access the data we hold about you, to request corrections, and to request deletion where applicable. These rights are explained in full in the Your Rights section of this Privacy Policy.
pn999 does not retain your personal data indefinitely. Data is held for as long as your account is active and for a defined period thereafter to satisfy legal, regulatory and audit requirements. Once the applicable retention period expires, data is securely deleted or anonymised.
In the unlikely event of a personal data breach that poses a risk to your rights, pn999 will notify affected players promptly and in accordance with applicable regulatory requirements. pn999 maintains an incident response procedure specifically to handle such events quickly and transparently.
This Privacy Policy ("Policy") is published by pn999 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the Player", "the User") who access and use the pn999 platform at pn999.app, including through any mobile interface or associated service.
pn999 takes its data protection obligations seriously. This Policy has been written to be clear and accessible. We want every player — whether based in Karachi, Lahore, Islamabad, Faisalabad or anywhere else in Pakistan — to understand exactly how their information is handled when they use pn999.
This Policy should be read alongside the pn999 Terms and Conditions and Responsible Gaming Policy. By registering a pn999 account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use pn999.
Scope: This Policy covers all personal data collected through the pn999 website and platform. It does not cover data practices of third-party websites that may be linked from pn999 content, nor does it govern data held by your payment provider (such as JazzCash, EasyPaisa, HBL, UBL or Meezan Bank), which is governed by their own privacy policies.
For the purposes of this Privacy Policy, pn999 is the data controller in respect of the personal data it collects from players and visitors to the platform. As data controller, pn999 determines the purposes for which and the means by which personal data is processed.
If you have any questions about how pn999 handles your personal data, or wish to exercise any of your data subject rights described in Section 10, please contact our data protection team at the address provided in Section 15 of this Policy.
pn999 collects personal data from players through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third-party sources such as payment processors and identity verification services. The categories of data we collect are set out in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, username | Provided by you at registration |
| Contact Data | Email address, phone number, residential address | Provided by you at registration or later |
| Verification Data | Government-issued ID scans, proof of address documents, selfies for liveness checks | Provided by you during KYC; processed by identity verification provider |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history, deposit and withdrawal records | Provided by you; received from payment processors |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Collected automatically when you use the platform |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions | Collected automatically through platform analytics |
| Communications Data | Support chat transcripts, emails sent to and from pn999, complaint records | Generated when you contact pn999 support |
| Marketing Preferences | Promotional opt-in and opt-out records, preferred communication channel | Provided by you; updated by you at any time |
pn999 does not intentionally collect any special categories of sensitive personal data (such as health data, biometric data, or political opinions) unless strictly required for a specific compliance purpose, in which case your explicit consent will be sought separately.
pn999 uses the personal data it collects for the following purposes. Each purpose is tied to a lawful basis for processing, which is described in Section 5.
Identity, contact and verification data are used to create and maintain your pn999 account, verify your eligibility to play (including confirming you are 21 or older), and keep your account details accurate and current. This is the core purpose for which most of your data is collected.
pn999 is required under its gaming licence obligations to conduct identity verification and Know Your Customer (KYC) checks. This involves processing identity documents, address evidence and, in some cases, source-of-funds documentation. These checks are mandatory and non-negotiable — without them, pn999 cannot lawfully allow you to deposit, play or withdraw funds.
Financial data is used to process deposits and withdrawals through supported Pakistani payment methods including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, 1LINK and cash deposit. pn999 shares the minimum necessary financial data with its payment processing partners to execute transactions. pn999 does not store full bank account or card numbers on its own servers.
Usage and betting data are analysed to identify patterns that may indicate problem gambling behaviour. This includes monitoring session frequency, stake escalation, loss-chasing patterns and self-exclusion compliance. This processing is conducted as part of pn999's responsible gaming obligations and is in the legitimate interest of player welfare.
Communications data is used to respond to support queries, investigate complaints, and resolve account-related issues. Support interactions may be recorded and retained for training and quality assurance purposes, as well as for audit and dispute resolution.
Technical and usage data are used to detect and prevent fraudulent activity, account takeovers, money laundering, bonus abuse and other prohibited conduct. pn999 uses automated tools as well as manual review processes for this purpose.
pn999 may process and retain personal data as required to comply with applicable laws, regulatory requirements, audit obligations or requests from competent authorities. This may include retaining transaction records for a specified number of years following account closure.
Where you have given your consent, pn999 may use your contact details to send you promotional communications about bonuses, new games, PSL cricket betting markets and other platform features. You may withdraw this consent at any time as described in Section 12.
pn999 processes personal data only where a valid legal basis exists. The primary legal bases relied upon by pn999 are as follows:
pn999 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help pn999 deliver a functional and personalised experience. The types of cookies used by pn999 are as follows:
You may manage your cookie preferences through your browser settings at any time. Disabling analytical or marketing cookies will not affect your ability to use pn999's core gaming services, but may result in a less personalised experience.
pn999 does not sell, rent or trade your personal data to third parties. However, pn999 works with a number of regulated third-party service providers who process personal data on pn999's behalf in order to deliver the platform. These providers are contractually required to handle your data securely and in accordance with this Policy. Categories of recipients include:
Third-Party Data Processors: All third parties who process personal data on pn999's behalf are subject to contractual data processing agreements. They may not use your data for any purpose beyond the specific service they provide to pn999, and they must maintain appropriate security standards at all times.
Some of pn999's third-party service providers are located or operate servers outside of Pakistan. Where personal data is transferred internationally, pn999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under pn999's licence jurisdiction. These safeguards may include contractual data transfer mechanisms, adequacy decisions or binding corporate rules, as applicable.
If you have concerns about where your data is processed, you may contact pn999's data protection team using the contact details in Section 15 of this Policy.
pn999 retains personal data for as long as your account remains active and for a defined period after account closure. Retention periods are determined by the purpose for which the data was collected and by applicable legal and regulatory requirements. General retention principles applied by pn999 are as follows:
When a retention period expires, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data that can no longer be linked to any individual may be retained by pn999 indefinitely for statistical and research purposes.
As an individual whose personal data is processed by pn999, you hold the following rights in relation to that data. pn999 will respond to valid requests within a reasonable timeframe and, in any event, within thirty (30) days of receipt of a verified request.
Data Subject Rights
pn999 respects your right to control your personal data. The rights below apply to all registered players. To exercise any of these rights, contact the pn999 data protection team as described in Section 15.
You may request a copy of the personal data pn999 holds about you. This is commonly known as a Subject Access Request (SAR). We will provide the data in a structured, readable format.
If any personal data pn999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly within your account settings.
In certain circumstances, you may request the deletion of your personal data. This right is not absolute — where retention is required by law or for legitimate interests, erasure may not be possible for all data categories.
You may request that pn999 restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested or where you have objected to processing pending verification of legitimate grounds.
Where processing is based on consent or contract and carried out by automated means, you may request that pn999 provide your personal data in a structured, commonly used, machine-readable format for transfer to another provider.
You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring and direct marketing. pn999 will cease processing unless compelling legitimate grounds exist that override your interests.
pn999 enforces a strict minimum age requirement of 21 years for all account holders. pn999 does not knowingly collect personal data from any individual under the age of 21. If pn999 becomes aware that personal data has been collected from a person under 21, that account will be closed immediately, all data relating to that account will be deleted to the extent permitted by law, and any deposits will be returned.
If you believe that pn999 may have inadvertently collected data from a minor, please contact us immediately at the address in Section 15 so we can take appropriate action without delay.
pn999 may send you promotional communications about bonuses, new features, PSL cricket betting opportunities, slot releases and other platform news — but only where you have provided your prior consent to receive such communications. Marketing consent is requested at the point of registration and can be managed at any time through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will not affect your ability to use pn999 or the processing of your data for other lawful purposes such as account administration and KYC compliance. Please note that transactional communications — such as deposit confirmations, withdrawal notifications and security alerts — are not marketing communications and will continue to be sent regardless of your marketing preferences.
pn999 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. Key measures include:
While pn999 takes its security obligations seriously and implements reasonable and appropriate safeguards, no platform can guarantee absolute security. You also play a role in keeping your data safe — please ensure your pn999 password is strong and unique, and never share your account credentials with anyone.
Security Tip: If you receive any communication claiming to be from pn999 that asks for your password, CNIC number or full bank details via email or chat, do not respond. pn999 will never ask for your password. Report any suspicious communication to [email protected] immediately.
pn999 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your data is used or your rights as a data subject — pn999 will notify registered players by email to the address registered on their account and by placing a prominent notice on the platform prior to the changes taking effect.
Minor or clarificatory changes may be made without advance notice, though the updated Policy will always be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed of how pn999 protects your data.
Continued use of pn999 after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using pn999 and may request account closure as described in the Terms and Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how pn999 has handled your personal data, please contact our data protection team:
When contacting us about a data privacy matter, please include your account username, a clear description of your request or concern, and any relevant reference information. We will acknowledge your request promptly and aim to resolve all data subject requests within thirty (30) days of receiving a verified request.
If you are not satisfied with pn999's response to a data privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction in which pn999 holds its gaming licence. Details of the applicable authority are available upon request from the pn999 support team.
Now that you know exactly how pn999 handles your data, you can play with full confidence. Cricket betting, live casino, PSL markets and hundreds of slots — all in PKR, all secured, all built for Pakistan. Must be 21 or older to participate.